Privacy Policy

1. Information We Collect

When you interact with our website or book an assessment, we may collect the following details:

• Contact Information: Full name, email address, and WhatsApp/phone number.
• Health & Intake Context: Information voluntarily provided during your booking notes or diagnostic call regarding your symptoms, stress, and lifestyle goals.
• Technical & Analytical Data: Anonymized IP addresses, browser cookies, and campaign attribution identifiers (such as UTM parameters, Meta Click ID, and Pixel events) to measure web traffic.

2. How Your Information Is Used

We process your data strictly for legitimate operational purposes:

• To schedule, confirm, and conduct your confidential 1:1 diagnostic consultation.
• To transmit automated booking confirmations and logistical updates via WhatsApp, SMS, or email.
• To tailor performance frameworks and lifestyle coaching to your physiological needs.
• To process payment receipts and refunds securely through authorized payment gateways.

3. Payment Security & Billing Discretion

All payments (including the ₹199 diagnostic fee) are processed through PCI-DSS Level 1 compliant gateways (e.g., Razorpay). We never capture or store credit/debit card numbers, UPI PINs, or net banking passwords on our servers.

Billing descriptors on your bank or card statement are processed discreetly under standard business entity names without explicit medical terminology.

4. Data Protection & Non-Disclosure

Your data is protected under modern access controls:

• No Third-Party Brokers: We do not sell or trade your data to third-party advertisers or insurance networks.
• Encrypted Transport: All data transmissions between your browser and our servers use 256-bit SSL encryption (HTTPS).
• Staff Confidentiality: Only authorized coordinators and coaches bound by non-disclosure agreements have access to consultation logs.

5. Cookies & Tracking Technologies

We use standard first-party and third-party cookies (including Google Analytics and Meta Pixel) to monitor site performance, prevent checkout errors, and measure ad campaign attribution. You can disable cookies at any time via your browser settings.

6. Your Rights & Data Deletion

You maintain full control over your personal records. You may at any time request:

• A copy of any personal data stored with us.
• Immediate correction of inaccurate contact information.
• Permanent deletion of your contact records and consultation notes from our database.